• Our policy lasts 7 days. If 7 days have gone by since delivery of your order, unfortunately we cannot offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Return of an exchanged product is not allowed.
• Return/Exchange of a discounted product is not allowed.
• Customized orders are made according to the measurements given by the customers, therefore customized styles and measurements are non returnable and non exchangeable.
• Items that are Non-Returnable* are mentioned in the description of each product.

Please note: Customer is responsible for paying the shipping costs of returned item and exchanged item.

 

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then the refund will be processed, and a credit will be automatically applied to original method of payment, within a certain amount of days. In case of cash refund, we will return the cash to you by bank deposit, any bank charges for bank deposits is to be borne by the customer.
• For late or missing refunds (if applicable), please write to us at info@onlyethikal.com.

 Please note: Unreceived packages are not eligible for refunds.

Order Cancellation

• To cancel your order, write to us within 24 hours of placing the order at info@onlyethikal.com or send a message at +971 50 3893012. 
• Cancellations are not valid post 24 hours of placing the order. 

 

To return your product, send us an email at info@onlyethikal.com or connect with us at +971 50 3893012.